Lack of openness and honesty found at Morecambe NHS Trust?
The Parliamentary and Health Service Ombudsman investigated five complaints about University Hospitals of Morecambe Bay NHS Foundation Trust in relation to the way in which they handled a family’s complaint concerning the death of their baby.
They found that a lack of openness and honesty at the Hospital Trust caused unnecessary distress and further pain to a family who had already suffered from the tragic and avoidable death of their baby.
Julie Mellor, Parliamentary and Health Service Ombudsman, said:
“We are publishing these reports as they highlight the need for more openness and transparency in the way hospitals and the wider health and social care system deal with complaints.”
“When serious untoward incidents happen there needs to be an independent investigation which looks at the root cause of the complaint and the role of human factors such as people and the organisation’s culture. We expect all service providers to adopt this approach to help them understand why mistakes happen and help improve services for everyone.”